Satisfaction With Home Charging Declining – Study

Tesla’s Charger Beats GRIZZL-E’s.

J.D. Power, the “king” of (for lack of a better word) all-things-ratings, has put forth a new study which observes a decrease in gratification obtained by electric vehicle (EV) proprietors when employing a standard Level 2 home charger. Data collected for the 2023 Electric Vehicle Experience (EVX) Home Charging Study showed the overall satisfaction from users of this apparatus had dipped compared to the past year. This survey was performed on domestic Level 2 chargers positioned within the U.S.

A recent study from J.D. Power revealed that satisfaction with home charging has dropped 12 points to 740 on a 1,000-point scale. The cause of this decrease? The increasing cost of electricity due to inflation. Furthermore, owners are not pleased with the speed of home charging, and according to J.D. Power, it can even depend on the model year of your EV. The company said in their press release, “The 2023 study finds that owners of 2022 and 2023 model EVs are less satisfied with their home charging speed (605 and 597, respectively) than owners of 2021 model EVs (616) and 2020 model EVs (608),” which is unexpected as newer EVs usually have more advanced charging technology, and thus faster charging speeds, than older models.

price, performance, speed of charge, size, design, ease of installation, functionality, and availability.This past year’s research gauged customer contentment with single chargers in eight regions: price tag, performance, charging velocity, extent, appearance, simplicity of mounting, features, and accessibility.

The most popularly acclaimed wall-mounted dwelling charger is unquestionably Tesla’s very own legitimate one, attaining an awe-inspiring 790 scores out of 1000. Following close by is the GRIZZL-E with 757 points; Emporia stands at third place with a total of 754 points.

J.D. Power and PlugShare coalesced to bring about the present-day examination. EV owners should be aware of PlugShare – quite a few depend on its app to detect accessible chargers plus keep a record of their experiences. The investigation included 13,860 proprietors of EVs and plug-in hybrids from the 2017-2023 model year timeframe, continuing from December 2022 to February 2023.

It is a relief that J.D. Power has made available advice on how to maximize pleasure with at-home recharging if you are dissatisfied.

It is no shock that a few owners of long-range electric vehicles have realized their recharging prices are greater than what they were expecting. However, utilizing the guidance outlined above, it should be feasible to trim this cost. All that matters is that waking up each day to your car with a full battery never ceases to become an exciting experience!

Source: J.D. Power